Providing great customer service for eCommerce

About the product

GoBeyond is a powerful chat bot for E-commerce based on Shopify platform. With the help of AI the product is able to cope with day-to-day tasks efficiently. The bot is extremely easy and fast to set up. It takes only 7 minutes to enable it for the e-commerce platform.

Solution for customer service

We created a customizable chatbot, so each e-commerce store could personalize and make it more human-like. The bot is able to provide information on order status 24/7. Another useful feature is a possibility to redirect a dialogue with customer to a support manager at any time.

Solution for abandoned cart

With the help of GoBeyond it s possible to set auto mailing and messaging in case of abandoned cart. A customer will get 3 reminders for the abandoned cart instance. It is possible to tune the intervals between the messages and the discount a store offers. This feature helps e-commerce to recover up to 50% of such carts.

Facebook integration and other useful features

Integration with Facebook allows the bot to post auto-responses to FB posts. Apart from that customers can receive direct messages on Facebook instead of emails. Researches have shown that personalized marketing drives more traffic and generates more leads, which surely turns into more profit.
With the help of artificial intelligence, the bot is able to analyze data and predict user behavior. This means it boosts sales (upsells and down sells) as well as lead generation. Furthermore, we gave the bot the ability to segment the audience and give insights into sales funnels.

Integration with Shopify admin API

To provide a smooth experience with various possibilities, we integrated Shopify Admin API. With the help of it, the chatbot can easily provide information to customers related to their order, its shipping status, and much more.

Outro

Our developers' team was working closely and cooperated on a daily basis with the client's team in order to provide the best results. We were able to deliver products within expected timelines and the client was delighted about cooperation with DevelopsToday.